Most products in our store typically have a transit time of 6-8 business days, with a maximum of 10 business days in some cases. We prioritize environmental sustainability by collecting packages in larger quantities and shipping them together once we reach a minimum threshold, rather than sending out small batches daily. This approach helps us reduce our carbon footprint. We appreciate your understanding and support in our mission to create a healthier planet.

We are deeply sorry that this has happened! Sometimes, packages get stuck at customs. Please reach out to us at contact@growhouse.ph, and we will help you locate your parcel.

Your tracking code is included in your shipping confirmation email. Please allow 1 to 3 days for the tracking information to be updated on the logistics tracking websites. If you require assistance, feel free to reach out to us with your order number or the email address you used to place the order at contact@growhouse.ph.

Sometimes, your orders may get lost or damaged during their journey to you. If this happens, we will send you a replacement free of charge. Simply contact our support team, and we'll assist you in resolving the issue promptly.

We always strive to ensure our customers love our products, but if you need to return an order due to a fault or defect, we’re here to help. Please email us directly, attaching a photo or video of the issue, and we’ll guide you through the process. We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM Philippine time on these days.

Please contact us at contact@growhouse.ph to initiate the return process. We respond to emails from Monday to Saturday, usually within 24 hours. Our working hours for email responses are from 9:00 AM to 5:00 PM Philippine time on these days.

For more information, please refer to our Refund Policy.